We are happy to announce the addition of industry veteran Tim Seitz to our PLUS division. Tim has been hired as PLUS Business Development Manager — and he comes to the position with a wealth of industry experience. Tim’s laundry industry expertise spans almost two decades and includes positions with card payment system leader ESD (director of sales and marketing), route operator Coinmach (senior vice president of sales), and as an independent representative of a variety of payment platforms.
“I’m thrilled to join the Laundrylux family and to be focused on the needs of the commercial laundry industry,” Tim said. “Being able to provide our customers with the latest technology, most energy efficient products, financing, service, and support makes me proud to be a member of the team.”
Cody Milch, Vice President of OPL adds, “Tim started a few months ago and has already proven to be an invaluable resource for the Laundrylux distribution network, helping them increase awareness of the Plus system within their territories and, ultimately, drive sales. We are very excited to welcome Tim to our team!”
PLUS is a revolutionary approach to on-premises laundry processing, eliminating capital expenses. It enables properties to pay for usage only of new, high efficiency Electrolux Professional laundry equipment, while avoiding lengthy contracts and expensive lease payments. All service and support is included in the program and helps managers better budget for their laundry expenses.
Please join us in welcoming Tim to the team! You can reach Tim at cell (516)252-8585 / email@example.com
The Indian Railways is the largest rail network in the world. It’s the first mechanized laundry of its kind in the Railways, commissioned by Southern Railway in Chennai and operated by Orion Ventures since October 2011.
Amid frequent complaints from passengers about the poor quality of bedrolls in upper class coaches, the Railway Ministry announced that it would open laundries under the Build, Own, Operate and Transfer (BOOT) scenario.
The Comprehensive Linen Management by Orion Ventures for Southern Railways includes:
- Collection of soiled linen
- Washing of linen in the mechanized laundry
- Packing of linen
- Loading of linen in the train
- Transporting of soiled and washed linen from station to mechanized laundry and vice versa
- Providing manpower for distribution of linen
Orion successfully set up a mechanized laundry on the land at Basin Bridge Junction yard, provided by Railways. The six-ton capacity (per shift) laundry involves steam wash, automatic drying, pressing and folding processes. It has the capacity to handle 18 tons in three shifts, and it is presently catering for 42 trains on average per day.
“The laundry under BOOT scheme is yielding the desired results. The Electrolux equipment installed offers energy and water savings, in addition to high quality wash results. The Electrolux dryer gives us excellent drying results, shorter drying cycles, and less creasing of linen. The life-cycle of the linen is enhanced thanks to the smart, eco-friendly programs of Electrolux laundry equipment. With hygiene of linen being maintained, the number of passenger complaints has come down drastically,” says Mr. Arif K, Partner, Orion Ventures.
The Laundry equipment installed at Orion Ventures for Indian Railways Laundry in Chennai include 3 Electrolux Professional Soft Mount Washers (W41100H) and Dryer (T41200), and 2 Electrolux C.Flex Ironers.
“Electrolux washers & dryers give the owner significant utilities savings and the innovative equipment features fulfill the Operator’s needs for reliability, low energy and water consumption without compromising performance, and quality results. Our equipment is robust and heavy-duty, and can withstand the most demanding environments. With such high capacity daily use of equipment at the Southern Railway Laundry in Chennai, we at Electrolux Service offer our full support and expertise in service to maintain the equipment life-cycle,” says Saj Kumar, Head of Service, Electrolux Professional India.
“Buoyed by the success of the Chennai laundry operation, Orion has also executed a similar project in Trivandrum, with Electrolux Professional Laundry equipment. With our high-performance products and innovative solutions, we look forward to transforming the challenging mechanized laundry environment in India to a successful and profitable business,” says Animesh Sharma, Sales Manager – Laundry, Electrolux Professional India.
Laundrylux has announced a disaster recovery program for self-service laundry owners and on-premises laundry facilities affected by the devastating floods over the past few weeks. This program includes no payments for up to 120 days plus no interest up to 12 months and low fixed interest rates. In addition, Laundrylux will waive all application fees to help get their laundry-owner customers’ businesses back up and running as quickly as possible.
“Our hearts and prayers go out to the people in the mid-west affected by the recent floods,” states John Olsen, VP of Vended Sales for Laundrylux. “We understand how difficult it has been and we want to do our part to help. We are working with our local distributors to make it as affordable as possible for laundry owners – as well as business such as hotels, nursing homes, long term care, and other facilities – to get the equipment they need right away and get back on their feet.”
“Having lived through Super Storm Sandy, I understand how challenging it is to clean up after a flood,” shares Robert Hinojosa, Laundrylux Regional Business Development Manager. “I want our customers to know Laundrylux is here to help them get their businesses back up and running so they can focus on their families. I was born and raised in Texas, this is my home. It’s important to me personally to do whatever I can to help.”
Robert Hinojosa, Regional Business Manager for Laundrylux, is working directly with our local Electrolux and Wascomat distributors to make sure they get the equipment and financing they need to best serve their customers.
“Helping our customers get their businesses back in order is a top priority for me,” states Hinojosa.
Or call Laundrylux at (800) 645-2205
With strict water conservation efforts, severe drought conditions, and low water supplies, a person might think twice before opening a laundromat in Palmdale, CA, located in the Mojave Desert. However if you’re Sterling Phillips, a multi-store owner and SES Laundry distributor who knows a thing or two about saving money on utilities and achieving profitability, then by all means – what’s stopping you?
The Mojave Desert has met its match
In fact, Sterling thought the desert locale was the ideal choice for his next venture, Lucy’s Laundromat, for a number of reasons. “For starters the area is spread out and attracts customers far and wide,” he began. “I liked that the existing store was large, approximately 3,000-square feet, plus it had ample access to parking, and great visibility.”
He was also keenly aware that his competitors had smaller locations, older equipment, and much less parking. Based on all the facts and his industry experience, Sterling quickly surmised that the demographics were excellent and there was sufficient demand for a new and improved laundry in the marketplace.
Great business partners – who happen to be family
Sterling credits his father, Sterling Phillips Sr., for his chosen career path. “My father was a store owner before he became a distributor, launching Sterling Equipment Sales (SES) in 1988,” Sterling shared. “As kids, my brother, sister and I would visit laundries with our father where we learned the ropes. I worked for SES Laundry and managed the stores we owned all throughout high school and after graduating from college.”
Needless to say, Sterling has been involved in every aspect of the laundry business – from cleaning, maintenance, and management, to multi-store owner and developer. “It was a wonderful experience working side-by-side, learning from my father. Of course, my kids want to be doctors,” Sterling joked.
Today, Sterling still works with his family. “As the family business diversified throughout the years, my brother moved in the direction of managing our self-serve laundries, while I took on the SES distributorship,” Sterling explained.
As a world-class distributor for the Electrolux and Wascomat brands, SES Laundry focuses on store development and retooling equipment, which includes lease negotiations and design for new and experienced laundry owners. “We count on our sister as an investment partner. Our parents still work with us, but do a lot more traveling and are really enjoying life these days,” shared Sterling. “It’s no secret – I’ve got great business partners who happen to be my family.”
With his hands-on know-how and the innovative design and equipment resources of SES Laundry behind him, Sterling began the business of re-tooling the outdated laundry into a well-lit, wide-open space that offers a roomy folding area and a large mix of machines to appeal to every customer.
“The retool was easy,” stated Sterling. “All the utilities and carpentry were in place. We just needed to paint, fit LED lighting in the walls, and install a card system and, of course, get all new equipment.”
Sterling knew choosing the right equipment mix could make or break his desert store. He also knew that Electrolux Professional coin laundry equipment was specifically designed to dramatically save on water and energy while adding to his bottom line.
Electrolux – made for the Mojave and everywhere else
“There was no other equipment considered for this store,” said Sterling. “Electrolux Professional washers offer incredible custom programming, which gives me control over my utility consumption per wash, saving me up to 30 percent on water. The G-force extraction is very important to the customer and business owner, allowing for a much faster dry time, and, again, reducing energy consumption.”
What’s more, the Compass Pro feature gives Sterling the opportunity for higher revenue. For instance, he can offer his customers special wash cycles.
“Take comforters for example,” he explained. “Customers have the option of selecting ‘heavy soil’ or ‘extra rinse’ cycle. And customers like options – they will use them. They understand the benefit of using them, the added quality it brings to their laundry experience.”
Sterling’s customers are equally as pleased with the performance of the Electrolux dryers; he is especially pleased with the equipment’s low gas consumption. “Thanks to the reversing and EcoPower feature on the Electrolux dryers, the clothes are dried in much less time with great results,” he shared. “My customers love using the machines and I love how they consistently deliver an excellent performance.”
Lucy’s Laundromat patrons appreciate that they are in-and-out – fast. “About 45 minutes to an hour, tops,” said Sterling. “It’s because more water is removed from the garments during the wash cycle and our dryers work more efficiently, drying faster. You can count on Electrolux for speed. All the equipment is built to be super efficient.”
Lucy’s Laundromat – “the best wash in town”
From the moment Lucy’s Laundromat opens its doors, excitement was in the air. “The turnout was amazing, bigger than expected,” shared Sterling. “We did a mailer and door hanger with a coupon to redeem for a five dollar laundry card. We’re a card store, so the five dollar card could only be used at my business. Then the card, with our name and address on it, went right into their wallet, becoming the perfect reminder when laundry day rolled around once again.”
People were excited for a new laundry experience, one that offered a big beautiful space with the best equipment and service in town. There is no comparison. “Our customers say that our wash and dry performance is the fastest and best,” Sterling said with obvious pride. “They love that we offer more machines, more sizes, and more options.”
And because Lucy’s Laundromat is also a card store, the competition can’t offer what it can – namely bonuses, discounts, and promotions. “I’ll continue to do bonuses and discounts because I love reaching out to new customers,” said Sterling. “The five-dollar card giveaway was a big deal. People responded to that and told all their friends to come in.”
A Laundromat designed to fit everyone’s need
The desert may have its challenges, yet thanks to Sterling’s vast experience, Lucy’s Laundromat has been designed to be comfortable and appealing in spite of drastic weather changes or water restrictions.
Since opening its doors in March 2014, a loyal Lucy’s following continues to flourish. Sterling knows that out of all the transformations the store underwent, the most impactful upgrade has been the equipment.
“I receive so many compliments on the store – how airy, clean, and safe it is – but honestly the majority of the raves are about the Electrolux washers and dryers,” said Sterling. “Customers are amazed how nice their clothes feel and that they dry so fast.”
As a longtime Laundromat professional, Sterling knows the value of choosing the right equipment. “A huge part of our success is the standout performance of Electrolux. It’s what continues to keep my customers happy and satisfied – and sharing their experience with their friends. And if there’s anything I’ve learned over the years it’s this: Your best advertisement is your customers, so treat them well. ”
In the hospitality business, many owners see only two worlds to spend money: the front of the house – amenities and features that attract and cater to guests; and that other land known as the back of the house. Most owners place these worlds in different galaxies. Raakesh Patel is not like most owners.
His Super 8 Ukiah, California property strikes a true balance between the two worlds. Indeed, Patel sees things differently, and the primary color he is focused on is green. It’s his passion to show others how eco-friendly lodging makes both sense and cents.
“Green is not just a fad or a marketing theme,” Patel said, adding that he wants to make a difference, not just at his property, but in the world. And with today’s severe drought conditions in California and many parts of the world, conserving water and the earth’s precious resources is critical.
Awarded and Honored
There are more than 7,600 properties under the Wyndham Hotels umbrella. In 2012, however, Patel’s Ukiah, Calif. Super 8 location stood out from the group, garnering the prestigious Wyndham Green Award. This award is presented to owners whose properties have made a concerted effort to engage in practices that contribute to the betterment of the planet and offer guests a green environment.
Patel’s 54-room property brings features that truly set it apart, things such as energy efficient lighting, room systems managed by occupancy sensors, and a recycling program that cut his waste bills in half. His was the first Super 8 in the Wyndham group to install charging stations for electric vehicles, a move he said raised a few eyebrows. That is until people started showing up and plugging in… and raving about the hotel online.
The property’s commitment is evident in a variety of other certifications including: California Green Lodging certification; Platinum certification from Green Business Bureau; four-key rating by Green Key Certifications; and certified gold level by TripAdvisors’ Green Leader program. Super 8 also recognized Patel’s effort by presenting him with the Spirit of Super 8 award.
“It’s an amazing feeling… I feel so honored,” Patel said. But those awards weren’t the culmination of his work; they were just the beginning. “Now I need to do something in the laundry,” Patel said of the next stage in his commitment to the environment.
The Laundry gets green
In that land known as the back of the house, the laundry neighborhood ranks as a necessary evil. Hoteliers often see it as a cost center, only drawing attention when equipment breaks down and loads are stalled.
“One of the most major expenses in a hotel is a laundry,” Patel said. So, naturally, where other owners see a drain on resources, Patel saw opportunity and one that he could make a major impact on with a green focus.
“But it has to be done right,” he added of making sure to perform research in advance of rolling new equipment and system in.
At the time, his dated hard-mount laundry equipment was giving him headaches. An expensive bearing replacement and having to re-pour the unit’s concrete pad had him wondering about a better solution. A conversation with his distributor Viking Service about new Electrolux washers and a PLUS system that eliminated large upfront capital expenditures got him thinking.
“I was wondering, how much more can I really save with new equipment,” he said of his original skepticism of bringing in new Electrolux Professional washers, and just how utilizing the PLUS industry-exclusive pay-per-use system would make good fiscal sense.
Then he started running the numbers on his costs for six to seven loads a day (more in the summer) and he was intrigued. With PLUS – Professional Laundry Utility Service – Patel simply uses the equipment as needed and pays only for that usage – no expensive linen rental or laundry contract. PLUS laundering becomes a utility service – just like water, gas, and electricity. Like any utility, you pay for PLUS only when you use it with no long-term obligation. With a lifetime parts and labor warranty, all parts and service included in the program, he was sold. That’s capital that could be better allocated in other areas of the business. In addition, PLUS systems provide Electrolux Professional laundry equipment that is designed for exceptional results, increased productivity, and the lowest water and energy usage.
A deeper shade of green
Many owners might be satisfied with a move to soft-mount washers boasting super high G-force extraction (450 G-force), which reduces energy usage and cuts drying time significantly from high-speed hard-mount washers. Again, Patel is not like most owners.
When he learned of Smart Dosing, an Electrolux Professional innovation that automatically ensures the proper amount of laundry chemicals are added to match the load size, Patel made sure his Ecolab chemicals were being managed by this technology.
Add in Electrolux’s unique Automatic Water Savings (AWS) system, which adds precisely the correct amount of water to the load size, and water consumption can be reduced by up to 50%.
Patel appreciates the fact that his hotel is partnered with a company just as committed to the environment as he is – Electrolux’s sustainability approach is world-renowned. Electrolux has been recognized by CDP as a climate performance leader, was selected for the Global Compact 100, and is a member of the Dow Jones Sustainability World Index which includes the best-in-class environmental performers in the world. Electrolux is constantly working on reducing the environmental impact of products and factories according to the strictest standards.
The results are in
Patel sees the technology he’s employed in his laundry as the perfect recipe to deliver green results and much more.
“I have a system that accurately and efficiently adds up to great savings in dollars and very importantly, for a low impact on the environment,” he said, adding that savings are reflected in lower gas, electric, water, and sewer costs and help reinforce the Energy Star rating for his property.
Patel estimates his laundry savings total 20-25%. But the benefits are reaching much more than his utility bills. Faster cycle times in the laundry have given housekeeping staff additional time to take on other projects in the front of the house – keeping with Patel’s focus on providing the highest quality lodging experience for his guests. Guest surveys show the fruits of his labors, as the property consistently receives high marks and rave reviews online. And the laundry is a key component. Gone are the survey comments from the past mentioning rough towels that felt “like sandpaper.” Now he reads comment after comment about how soft and fresh his linens and towels are, he says.
Involved and spreading the word
Patel isn’t keeping his green initiatives a secret. As a member of the Wyndham Green Advisory Board and Super 8 Franchise Advisory Board, among other lodging associations, he is eager to share all he’s learned. “We have to think and act together,” Patel said. “I want my fellow lodging members to follow my lead; so I spread the word…by going green, save green.” To learn more about PLUS and Electrolux Professional Laundry equipment, please visit: www.laundrylux.com/plus
Reprinted with permission from American Laundry News.
Laundrylux is pleased to announce that New Jersey-based Equipment Marketers is now an authorized Electrolux and Wascomat distributor for coin and on-premises laundry equipment.
Cody Milch, VP of OPL at Laundrylux, states, “We are pleased to welcome Richard and Susan LaMaina along with the entire Equipment Marketers’ team to the Electrolux and Wascomat distributor network. A true industry leader, Equipment Marketers has a 70-year reputation for exceptional service and support. We look forward to growing the business and our relationship.”
“I’m excited to be working with the team at Equipment Marketers,” states John Olsen, VP of Vended Sales for Laundrylux. “Equipment Marketers is a professional company with an established market presence and reputation for excellent customer service. We look forward to a long and mutually rewarding relationship.”
About Equipment Marketers
Founded in 1945, Equipment Marketers has grown to be a leading distributor of commercial laundry equipment. The company provides a complete range of laundry services from site design, equipment selection, installation, preventative maintenance and on-call service.
Keith McLoughlin, Electrolux AB President and CEO, recently invited Neal Milch, CEO of Laundrylux, to Sweden for a special ceremony. On behalf of Electrolux, McLoughlin presented Milch with a crystal award to celebrate 60 years of doing business together.
“We have a unique relationship with the Milch family and Laundrylux, and it has only grown stronger over the years,” stated McLoughlin. “We value our partnership and look forward to working together for many more years to come.”
“I was honored to receive this award and have our partnership recognized in such a meaningful way,” shared Milch. “We have a great deal of mutual respect and work closely together on many initiatives such as marketing and product development. Now with my son entering the business, the third generation at Laundrylux, we will be taking our partnership to even greater heights.”
A partnership that began with an accident at sea…
To learn how this great partnership began, we have to go back to the mid 1950s. A young man with an engineering background and experience in laundry equipment sales and service was hired to assess damage to the laundry equipment aboard the Swedish American Line’s M/S Stockholm after the ship collided with the Andrea Doria, near the Island of Nantucket. The young man’s name was Bernard Milch, founder of Laundrylux.
This was Milch’s first introduction to the Swedish-made Wascator (later named Wascomat) front-load stainless steel washers. He was extremely impressed that the machines remained functional after the water-filled laundry area was drained. Milch made inquiries to the Swedish company and eventually purchased a Wascator washer for testing and technical investigation.
Milch’s testing confirmed his initial confidence in the Wascator machines. He was convinced that commercial front-load washers could revolutionize the industry. Milch obtained the sales and marketing rights for Wascator machines in North America and, since he ate lunch at the “Automat” and liked the sound of the name, decided to use the name Wascomat for marketing. He seized the opportunity and the industry was changed forever.
Electrolux, which later purchased Wascator, credits Wascomat’s growth in North America to the extraordinary marketing efforts of Milch and his team. Since then, Laundrylux has become a valued partner representing the Electrolux Professional and Wascomat commercial laundry brands in North America.
Electrolux is a global leader in household appliances and appliances for professional use, selling more than 50 million products to customers in more than 150 markets every year. The company makes thoughtfully designed, innovative solutions based on extensive consumer research, meeting the desires of today’s consumers and professionals. In 2013, Electrolux had sales of SEK 109 billion and about 61,000 employees. For more information go to http://www.electroluxgroup.com.
Laundrylux distributes Electrolux professional and Wascomat commercial laundry equipment in North America through its extensive distributor network. The company offers state-of-the-art commercial laundry equipment for the vended and OPL markets, as well as PLUS Professional Laundry Utility Service, financing, and marketing. To learn more, call (800)645-2205 or visit www.laundrylux.com.
Middlethorpe Hall in York is one of the most highly-regarded hotels in the North of England. With its enviable location consisting of 20 acres of manicured gardens and parkland, the property was originally built in 1699 and, after being rescued from decay, was restored by Historic House Hotels in 1984. In 2008, ownership of Middlethorpe Hall was transferred to the National Trust by donation with all profits benefiting the houses and the charity. Today, the venue boasts 29 bedrooms and a luxury health spa.
The modern spa is one of the major features of the hotel, with an indoor swimming pool, steam room, sauna, and gym. As hygiene and cleanliness are paramount, the hotel made it a priority to install Electrolux Professional laundry equipment, the most advanced and innovative system available. Having the laundry in-house enables the hotel to control the process and meet their highest expectations and requirements. Also, since Electrolux Professional laundry equipment uses less water and is faster drying, the hotel has increased productivity while eliminating the costs and inconsistent results of outsourcing.
Taking care of the laundry needs of guests and staff at the historic hotel is not an easy task. That’s why Middlethorpe turned to global leader Electrolux Professional for a complete solution that would meet all its requirements. The hotel opted to install a full Electrolux on-premises laundry (OPL) including:
- High-extract W4240H Washers with Automatic Water Savings (AWS). This unique feature weighs the load and adds precisely the correct amount of water — automatically – leading to a considerable savings. The large doors make it easy to load and unload and it operates at low noise levels for a comfortable working environment.
- T4530 Dryers with the ability to process two full loads per hour.
- IC43316 flatwork ironer – which can process sheets, duvet covers and table cloths, as well as napkins and pillowcases.
Lionel Chatard, Director and General Manager of Middlethorpe Hall commented: “Laundry is a priority for us. Not only do we have to ensure we clean guests’ towels, bed linen, table linens, and uniforms on a daily basis, but we also have an extremely busy spa to cater for in terms of linen and towels.
Possessing an in-house laundry gives us complete control over our linen and its quality. The smell and crispness of the linen is important to us as some laundries can produce a hospital type scent whereas we now have control over these finer details that help us to maintain the luxurious nature of our premises. The equipment from Electrolux fits our needs perfectly – we have it running for at least eight hours every day, it is easy for all my staff to use, and it performs consistently.”
Il San Pietro di Positano, a member of the prestigious Relais and Chateaux, is much more than a posh hotel, it is the emblem of exclusivity. Relais and Chateaux, established in 1954, is an association of the world’s finest hoteliers, chefs and restaurateurs – and becoming a member is quite an achievement.
The transcendental Hotel San Pietro di Positano, overlooking the bay of Positano, is a unique blend of luxury, passion, and simplicity. From the main terrace you can gaze out to the coast as far as the Faraglioni of Capri – or enjoy the breathtaking, world famous view of Positano. A perfect balance of nature and architecture, the hotel seems hidden within the mountains of the Amalfi Coast, yet the terraces unexpectedly offer an unparalleled view of the sea.
Vito Cinque, Director and Owner of the San Pietro, believes in unequivocally providing his guests with the very best of everything. “We have two restaurants: the Michelin-Star awarded Zass (nickname for my Uncle Salvatore) and the Carlino on the beach front (in honor of my Uncle Carlino Cinque, the hotel founder). For the Zass kitchen we chose Electrolux Professional solutions, and for the Carlino we went for the most prestigious Electrolux brand, Molteni. Electrolux Professional has been our only supplier for both the kitchens and laundry,” says Vito Cinque.
The beautiful Molteni suite, chosen for superior performance as well as the possibility of customization, stands in the center of a spacious room: 2,8 x 1,3 m of power and a one-of-a-kind design. With brilliant stainless steel and chrome trim, the Molteni stove was designed and built with three different preparation areas: the left side for starters, the center for first courses, and the right side is dedicated to cold dishes, salads, and desserts. For the meat and fish dishes, the unmatched Molteni Rôtissoire was the preferred choice, in black enamel, stainless steel, and chrome.
The hotel recently chose Electrolux Professional Laundry solutions including washers, dryers, and ironers, for its internal laundry operations. Electrolux professional laundry equipment is designed for reliability, low water and energy usage, long-life, and low running costs. Electrolux is constantly working on reducing the environmental impact of its products and factories according to the strictest standards – while providing customers with best-in-class laundry solutions and innovations. Champions in efficiency and sustainability, Electrolux has been recognized by CDP as a Climate Performance Leader, Global Compact 100, Dow Jones Sustainability World Index, RobecoSAM Sustainability, and was named by Forbes as one of the World’s most reputable companies.
Mr. Cinque is extremely pleased with the Electrolux products, installation, results, reliability and support. “We work especially well with Electrolux.”
Five Stars. It’s a term reserved for the finest of restaurants. It’s the rating synonymous with the most luxurious of hotels. It’s the phrase film critics unholster only for the “Citizen Kanes” of the silver screen world. No doubt five stars is the ultimate measure of quality…the best of the best.
That was the driving force for John Pinnock in developing his Baltimore-based Laundry City business.
“I wanted this to be a true five-star laundromat,” Pinnock said. And don’t try to sway him that the terms “five-star” and “laundromat” historically have not been paired together. Pinnock knows the traditional view of laundries as dark and dingy was a major hurdle, but he wasn’t backing down from his charge.
“My goal was to change the mentality… to make this a place people want to come to and stay,” he said.
Educated in laundry at an early age
One could say Pinnock’s vision for the laundry started at an early age, or at least he understood the need the business is based on. Attending a boarding school, it was incumbent upon students to look their best, and clean clothes obviously were a major part of that.
“It was always important to have clean clothes. It was ingrained in me at a young age,” he said.
While the seeds of the business may have been planted at a young age, they didn’t fully take root until a couple years ago…and germination is a process the certified arborist knows a little something about.
“I’ve always been fascinated with the laundry business,” he said, adding that what he found attractive is that it doesn’t come with the labor headaches most other ventures do.
“I’ve been in my own business for 30 years and the biggest challenge is always labor.”
In planning his top-of-the-industry store, Pinnock knew he had to have the laundry equipment to deliver five-star results, and that was a no-brainer.
Growing up in Jamaica, he was quite familiar with the Electrolux brand and its reputation for quality. Pinnock, however, performed his due diligence and had many in-depth conversations with current store owners about their experiences with Laundrylux and Electrolux. Machine quality and efficiency was a huge part of the equation. The other half was if the brand delivered on its service promise. Pinnock was happy to find out, it did.
“They have a culture of customer service that puts me at ease,” Pinnock said. But the Electrolux brand brings much more to the table.
“No other brand compares to Electrolux Professional,” shares Pinnock. “The innovation, quality, and reliability are incredible. In addition to the text messaging, Electrolux washers have a unique feature called Automatic Water Savings (AWS) that automatically adds the correct amount of water to match the load size. This saves me over 30 percent on water.”
The game changer
So what does Laundry City, the store billed as five-star facility, look like? Well for starters, it’s big…10,000 square feet big!
Within that celestial body of space is a 250-square-foot kids play area and of course, 300 Electrolux Professional washers and dryers. The laundry’s lounge features classy elements never seen in this industry, such as a coffered ceiling and crown molding.
And while plastic furniture may be fine for a one-star facility, “The World’s Cleanest Laundromat,” as it states on the building, boasts leather furniture inside its 400-square-foot adult lounge. Pinnock felt it was important to “take it up a notch” and create a sizable quiet, warm, inviting area for customers to gather and utilize Laundry City’s free wi-fi.
Add in large flat-screen televisions seemingly everywhere you look, and it’s clear Pinnock was fully invested in his effort to make this a premiere destination.
“I wanted to take the chore out of the laundry task,” he said.
Powered by technology
Laundry City also puts advanced technology to use to further meet customers’ needs. Electrolux Professional washers and dryers have unique features engineered to reduce water consumption and gas usage, while delivering the best wash and dry results in the shortest amount of time possible.
That customer experience is made even easier with Text Messaging technology. With this innovative Electrolux feature, customers can start their washer and are free to walk away to run errands or just relax. The washer will send them a text message when the cycle is nearing completion.
If you’re still not convinced that Laundry City’s commitment to customer servic, is close to five stars, think again. This store clinches a five-star rating with chauffeur service. That’s right, Laundry City offers shuttle service from 9 a.m. to 10 p.m. each day. And if it’s not enough that drivers will pickup and dropoff customers, they’ll even help them cart their laundry in and out of the store.
“It’s very well used,” Pinnock said, “we have three drivers and the shuttles are running virtually nonstop.”
It’s clear Pinnock takes great pride in not only providing his customers with exceptional laundry service – he also gives back to his community. The store partners with homeless advocates to provide free wash and dry services, while also underwriting neighborhood cleanup activities, and sponsoring youth sports teams.
With his commitment to the city of Baltimore, it’s only fitting that dignitaries such as the Mayor, Congressmen, and members of the business community were on hand, along with representatives from Laundrylux and Electrolux, for a five-star grand opening and ribbon cutting.
For Pinnock, it was gratifying that the community has backed his vision.
“I was happy to see a strong turnout from the community,” he said, adding that it was a reflection of the city’s support from the start of his investment in the neighborhood.